For guests
How booking works
A person handles your booking from start to finish. Here is exactly what happens, and where your money goes.
- 01
You tell us the brief
Where you want to go, when, how many of you, and roughly what you want to spend. You don't need to name a property — that's our job. No account needed: you get a reference and a private link to follow progress.
- 02
An agent rings you within 3 minutes
You never have to chase us. The call comes from 0727 402 676 — save it so you know it's us — and our desk is open 8am – 9pm, seven days a week. Sent outside those hours? You'll be the first call of the morning.
- 03
We go and find it
We check real availability and price with houses across Kenya, including places that are never listed publicly. You are not searching a database — a person is making calls on your behalf. If you need a car, we source that at the same time, with a driver or self-drive.
- 04
You get a small number of options
Usually two or three houses, each with photographs, what's included, and one all-in price for your exact dates and party. No per-night maths, no fees added later.
- 05
You choose one
One click on your booking link. Nothing is committed until you do, and if none of them are right we go back out and look again.
- 06
You pay Bounty Escapes
By M-Pesa to our Co-operative Bank paybill. One payment, to us, for the full amount shown on your option — there is nothing further to pay the property on arrival.
- 07
We confirm and settle the property
We check your payment, book the house in your name, pay the property ourselves, and send you the exact address and check-in details.
- 08
We stay with you
Pre-arrival details and a real contact for the duration of your stay. If something is wrong at the house, you call us, not a call centre.
About payment
You pay Bounty Escapes the published total for your stay. We confirm the booking with the property and settle them directly, so you deal with one team from enquiry to check-in.
The price on your option is the whole cost of the stay. Nothing is added at checkout and nothing is owed to the property when you arrive.
Protect yourself. We will never ask for your card details, and the only account we will ever ask you to pay is our published paybill (400200), shown on your own booking page. If anyone asks you to send money anywhere else — including to a property or an individual — stop and call us on 0743 473 037 or 0727 402 676.
Cancellations
Because you pay us rather than the property, you deal with one team if plans change. Each option carries the cancellation terms that apply to that house, shown before you choose it, and we handle any refund due to you under those terms. See cancellation information.
Why we work this way
Sourcing a house takes calls, and the good ones are often not listed anywhere. Doing that work for you — then standing behind the booking rather than handing you off to an owner — is the service. It is also why you always have one number to ring.