Help
Frequently asked questions
- Do I need an account to book?
- No. You can send an enquiry without registering. You receive a reference and a private link to follow your booking.
- How do I pay?
- You pay the property directly, using instructions we confirm with your booking. Bounty Escapes does not collect accommodation payments and will never ask for your card details.
- Is there a booking fee?
- No. Property owners pay us a commission on completed stays. The price you are quoted is the price the property has agreed.
- What does Bounty Verified mean?
- That our team has completed a documented checklist on the property — ownership, a physical visit, photograph matching, amenities, occupancy, licensing and safety — and signed it off. Properties that have not passed are not published.
- When do I get the exact address?
- Once your booking is confirmed. Before that we show the approximate area, which protects both the property and the booking.
- Can you arrange transfers, a chef or a photographer?
- Often, yes. Tell us what you need in your enquiry and we will price it into your quote where we can arrange it with trusted local partners.
- What if I need to cancel?
- Cancellation is governed by the property's terms, which are shown on your quote before you accept. Because you pay the property directly, any refund is handled by them.
- Do you operate outside Kenya?
- Not yet. We are focused on Kenya first and will expand across East Africa deliberately rather than quickly.
- How many properties do you have?
- A deliberately small number. We publish only what we have verified, so the collection grows slowly.
Bounty Escapes is a booking facilitator. We do not collect accommodation payments — you pay the property directly using the instructions confirmed with your booking.